Q: I have already received the translation, and we have already paid for the services. However, we need to do some small updates. Which is the cost for that job. And which should be the cost for a more relevant update/edition?
A: I have this document to translate from English to Portuguese. Can I have a quote? Yes, M&HC will give you a free quote.The customer will receive a detalied quotation by email the same day, depending on the time zone. Please feel free to ask for a free quote. You can also upload Your Files Here
A: Will I know the exact delivery date before starting the work? Yes, upon the quotation step the customer will know the exact delivery date
A: The document for translation has a complex layout. Which should be the cost to mirror the same format on the translated file? We consider two different situations when working on the document layout. 1. - When te customer awards M&HC with any given translation there are no extra costs for the layout control, as far as the document is intended for the screen (most projects fall into this scenario.) 2. - However, if your document is intended for the press, then we recommend a: Full DTP phase of the job (Desktop Publishing)
A: Will M&HC translate our website? Unfortunately, M&HC will not translate the customer's website unless we receive the files separately. We cannot login into your website because of security issues. However, having said this, we work on any translatable file, and the html code or any other meta-language will be alwasys fully preserved.
A: Our project includes different files and target languages. Will M&HC manage a complex multilanguage project in various formats and deadline requirements? Yes, M&HC is used to manage large multilanguage projects, including layout management and edition. Multiple formats over unlimited number of files. Cloud support 24x7, Dedicated project management, TM maintainance, and Quality Control. End-to-End solutions, all included. Even if M&HC intends its services to the Brazilian and English markets, it is part of a group of 3 partner companies. Please see our Group Details here.
A: We need to adapt the translation to different markets. Will M&HC manage localization issues, for instance: cultural matters, currencies, technicall standards, local brand names, etc? Yes, whenever a localization subject arises, M&HC will localize and will suggest the right pattern to follow in any given setting. This includes any cultural issues, currencies, technical standards, units, brand names, even survey adaptations if needed.
A: I'm a writter and I know that translating into the target language will not be good enough. I need support with transcreation. Does M&HC give that kind of support? "Transcreation is a concept describing the process of adapting a message from one language to another. When successfully, the message will evoke in the target language the same "emotions" and "implications" as it does in the source language, although using the local wording and environment." M&HC offers its transcreation service for free when instructed. Unfortunately, only into Brazilian Portuguese. When other local transcreation services are needed, we need to hire external resources at a separate rate. If this is your case, please Contact Us.
A: I'm a returning customer, and I would like to order a new translation. It looks like the new translation has a common wording with the one we did in the past. How does it work? Each and all of your projects are on records on what we call a Translation Memory (TM). A Translation Memory is a client specific file. If your new project shares a common wording with any previous job, that is on records and plays an important role when pricing. Sometimes, when small updates are needed, the returning customer gets the new translation for free, depending on the job needed on our side. There are specific tools to evaluate your texts and take advantage of repeated or existing contents. It is worth mentioning that TMs are not shared with other customers. Please see our Privacy Page for more information.
A: Can I have partial deliveries along the project? Yes, you can have as many partial deliveries as needed. We just need to work together on that schedule.
A: Does M&HC have any specific Quality Control in place? Yes, M&HC runs a number of Quality Controls before delivering, like proofreading by a second linguist, and other tools and procedures. Most controls are for free, included on your quote. There are however, other Quality Controls which we need to charge separately. Sometimes they are specific and depend on the given job, and sometimes they are not.For instance, if the project itself consists just in a Quality Control step to control translations from outside M&HC, then we need to charge it separately.Please feel free to Ask for a Free Quote.
A: Is there any extra cost for having the job proofread by a second independent linguist? No, the second linguist proofreading cost is already included in your job.
A: Does M&HC give cloud support? Yes, all customers receive free cloud support. Dedicated folders for easy communication and backup of current projects. These folders are only shared with the people designated by the client, and all contents will be maintained during 60 days in your cloud folders. After 60 days they will be deleted (although still maintained on our system during 2 years.)
A: I want to assure confidentiality. Does M&HC have a Non Disclosure Agreement in place? Yes, we have a common Non Disclosure Agreement, and we are open to sign yours if needed. Please Ask For the template or Send Us your own NDA here.
A: How do I pay for the services? We accept bank deposits, wire transfers and Paypal.
A: I have already received the translation, and we have already paid for the services. However, we need to do some small updates. Which is the cost for that job? And which should be the cost for a more relevant update/edition? There are no extra costs for small updates and corrections. You can ask for a free post delivery assistance at any time. For more relevant updates and edition needs, please Ask for a Free Quote. Remember that the existing content is save on our side and your quote will be substantially lower.
- Medical & Health Care Translations
- Medicine & Health Care - Desktop Publishing
- Medical & Health Care Subjects
- Language Combinations
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